Privacy Policy

This Privacy Policy explains how Voodoo Casino may collect, use, store and protect information relating to players who use our website and services. We aim to handle personal information fairly, securely and transparently. By using the website, creating an account or contacting us, you acknowledge that your information may be handled as described below. This policy should be read together with our Terms and Conditions and any other notices displayed on the website.

Voodoo Casino operates under licences issued by the Malta Gaming Authority (MGA/B2C/325/2016) and the UK Gambling Commission, alongside regulatory approval from authorities in Estonia and Sweden.

Information we may collect

To operate an online casino safely and provide the services requested by players, Voodoo Casino may collect information directly from you, automatically from your device, or from service providers involved in account, payment, verification and security processes. The information collected depends on how you use the website and the services available to you.

Account and contact details

When you register or update an account, we may handle details such as your name, date of birth, residential information, username, password, telephone details and email address. We may also handle information you provide when you contact customer support, submit a request, make a complaint or otherwise communicate with us. These details help us create and maintain your account, respond to enquiries and provide important service messages.

Identity and verification information

For account verification, age checks, security reviews and responsible operation of the website, we may request identity or address information and supporting documents. This may include copies or details from identification documents, proof of address, information about the source or purpose of transactions, and records of checks carried out to confirm that an account is genuine and permitted to use the service. Verification information is handled for the purposes of preventing misuse, fraud, impersonation, money laundering and other unlawful or prohibited activity.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, gaming activity, account balances, payment methods and related transaction history. Payment details may be processed by external payment providers. Where appropriate, we may receive confirmation or limited information from those providers rather than complete payment card details. Transaction records help us process account activity, resolve payment questions, identify unusual activity and meet record-keeping obligations.

Device, technical and usage data

When you visit or use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, links used, dates and times of access, and information about how the website performs. We may also handle information about the device or connection used to access your account. This data supports website security, troubleshooting, fraud prevention, service improvement and the presentation of content in a suitable format.

Information from other sources

We may receive information from payment providers, identity verification services, security and fraud prevention providers, analytics providers, technology suppliers or other parties involved in delivering the website. We may also use information that is publicly available or provided by you in communications. Any information received from these sources is used for legitimate operational, security, verification or compliance purposes.

How we use information

Personal information is used only for purposes connected with operating, securing and improving the website and services, or where handling the information is otherwise permitted or required. Depending on the circumstances, we may use information to:

Create, administer and maintain your player account.
Provide casino services, process gameplay activity and display account information.
Process deposits, withdrawals and other account transactions.
Verify your identity, age, account details and eligibility to use the website.
Carry out security, anti-fraud, anti-money laundering and risk checks.
Detect, investigate and prevent suspicious, unlawful, abusive or prohibited activity.
Meet applicable legal, regulatory, court, law enforcement and record-keeping requirements.
Provide customer support, investigate complaints and respond to questions or requests.
Send essential account, security, transaction and service communications.
Understand how the website is used, test features and improve performance and functionality.
Protect the rights, property, systems and users of Voodoo Casino.
Send marketing communications where permitted and where you have provided any consent required.

We do not treat all information in the same way. Some details are necessary to open or operate an account, complete verification, process transactions or meet legal obligations. If you do not provide information that is reasonably required for one of these purposes, we may be unable to create an account, continue providing a service, complete a transaction or respond fully to a request.

Marketing communications

Where permitted, we may send information about services, features, promotions or other updates. Marketing messages may be delivered by email, text message, website notifications or other available channels. You can withdraw consent to marketing at any time by using an unsubscribe option in a message, changing available account preferences, or contacting us using the details in the section below. Even if you opt out of marketing, we may still send necessary non-promotional messages about your account, transactions, security, verification or changes to important terms.

Sharing information

Information may be shared with carefully selected providers where this is needed to operate the website. These providers may support hosting, technology, payments, identity verification, fraud prevention, customer support, communications, analytics, security and professional services. They are expected to handle information for appropriate purposes and according to applicable requirements. Information may also be disclosed where necessary to comply with a legal request, protect someone from harm, investigate suspected wrongdoing, enforce our terms or protect our systems and services.

Cookies, security and retention

Cookies and similar technologies

Voodoo Casino may use cookies and similar technologies to keep the website working, remember preferences, support account sessions, improve security, understand website usage and help measure the effectiveness of communications. Some cookies are necessary for core functions, while others may support analytics, personalisation or marketing, depending on the features in use. You can manage, block or delete cookies through your browser settings. Disabling certain cookies may affect how the website operates or prevent some features from working properly.

Security measures

We use reasonable technical, administrative and organisational measures to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, secure transmission and restrictions on who can view information. No website, online account or transmission method can be guaranteed to be completely secure. You should keep your login details confidential, use a strong password, avoid sharing access to your account and contact us promptly if you believe your account or information has been compromised.

Storage and international handling

Information may be stored or processed by Voodoo Casino or its service providers in Australia or in other locations, depending on the systems and providers used to deliver the website. Where information is handled across borders, reasonable steps are taken to support appropriate protection and secure processing. Access to information is limited to people and providers who need it for authorised purposes.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, fraud prevention and business records. Some account, identity, payment and transaction records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of, subject to technical, legal and operational limitations.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights are not always absolute, and a request may be subject to identity checks, legal exceptions, security considerations or the need to protect another person’s information.

Access: request information about the personal data we hold about you and, where appropriate, a copy of that information.
Correction: ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: request deletion of your data where there is no continuing lawful or operational reason to retain it.
Withdrawal of marketing consent: withdraw consent to receive marketing communications at any time.
Information about handling: ask questions about how your information is collected, used, shared or retained.

To exercise your data rights, ask a privacy question or make a data request, contact support@voodoocasino.best. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may ask for reasonable information to verify your identity before completing a request. This helps protect accounts from unauthorised access and prevents personal information from being disclosed to the wrong person.

If you ask us to delete information, close an account or withdraw marketing consent, some information may still need to be retained for legal, security, fraud prevention, dispute resolution or record-keeping purposes. Similarly, correcting or deleting information may affect our ability to provide particular services. We will explain any relevant limitation where appropriate.

Updates to this policy

We may update this Privacy Policy when our services, technology, privacy practices or legal obligations change. The updated version will be made available on the website and will apply from the date shown or from the time it is posted, unless stated otherwise. We encourage you to review this page periodically so you remain informed about how information is handled. If a change is significant, we may provide additional notice through the website or by an appropriate account communication.

By continuing to use Voodoo Casino after an updated policy is published, you acknowledge the updated information. If you have questions about this policy or believe your privacy concern has not been addressed, please contact support@voodoocasino.best so the matter can be reviewed.